Privacy Policy

1. What we collect

We collect information that helps us deliver safe and effective care, including:

• Identity and contact details (name, date of birth, phone, email, address)
• Health information (medical history, symptoms, diagnoses, treatment notes, referrals, imaging and reports)
• Appointment and billing details (payment method, Medicare/insurance details where relevant)
• Website or booking usage data (device, pages viewed, basic analytics and cookies)

2. How we collect it

Directly from you via our online booking form, emails, or phone calls, and during consultations. We may also receive information from your GP or other providers when you ask us to coordinate care, and from Medicare or your insurer when processing claims you authorise.

3. Why we use it

We use your information for the following purposes:

• Providing physiotherapy assessment and treatment you request
• Coordinating with your GP, specialists, or allied health team with your consent
• Booking management, reminders, and client support
• Billing, claims, and required health records
• Quality, safety, and practice administration
• Legal obligations and reporting where required

4. Sharing your information

We only share information when necessary for your care or where the law requires it. Typical recipients include:

• Your GP, specialists, imaging providers, and allied health team (with your consent)
• Medicare, private health insurers, or third-party payors to process claims you authorise
• IT providers (practice software, secure messaging, email) who must keep data confidential
• Regulators or courts when we are legally required to disclose information

5. Retention and security

Health records are kept for the minimum periods required by Australian law. We use reasonable technical and organisational safeguards including restricted access, secure systems, and staff confidentiality obligations. No method of storage or transmission is 100% secure, but we take all reasonable steps to protect your information.

6. Cookies & analytics

Our website may use cookies and basic analytics to improve performance and measure traffic. You can adjust your browser settings to block cookies, though parts of the site may not function as intended.

7. Marketing preferences

If you opt in to updates or communications from Stride Care, you can opt out at any time by contacting us directly. We do not sell your data to third parties under any circumstances.

8. Access and correction

You have the right to request access to your personal information held by Stride Care, and to ask us to correct anything that is inaccurate or incomplete. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

9. Overseas transfers

Some service providers (such as cloud storage or email services) may store data on servers located outside Australia. Where this occurs, we take steps to ensure comparable privacy protections are in place consistent with the Australian Privacy Principles.

10. Children and young people

For clients under 18 years of age, we work with parents or guardians as required to deliver care and manage consent appropriately in accordance with applicable laws.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practice or applicable law. The updated version will be posted on this page with a revised effective date.

12. Contact us

If you have any questions, concerns, or requests relating to your privacy or this policy, please contact us: